I am a University Distinguished Professor at Mays Business School, Texas A&M University, and a senior fellow at the Institute for Healthcare Improvement. I have devoted my career to studying service quality and ways to improve it, first in the commercial sector and, since 2001, in healthcare. I started my healthcare journey studying at the Mayo Clinic, and I have since done in-residence research at other health systems, most recently, Henry Ford Health in Detroit. My work includes research on improving the patient and family experience in cancer care. Kindness and dignity are vitally important in healthcare – and too often missing. I am on a personal mission to enhance healing in all its forms.
I wrote
Management Lessons from Mayo Clinic: Inside One of the World's Most Admired Service Organizations
Oh, how I loved this book. It is the true story of her experience as a critical care physician at Detroit’s Henry Ford Hospital, becoming, in an instant, a critically ill patient. What captivates me is the beauty of the writing–it reads like a novel–and her bravery in writing it.
Cared for in her own hospital, she writes not only about how the medical staff saved her life but also how it often undermined her dignity, especially with the language used in her presence, such as, “She is circling the drain.” Dr. Awdish’s experience changed her as a physician; reading her story supercharged my passion for improving kindness and dignity in patient care.
'Tense, powerful and gripping... her writing style is often nothing short of beautiful - evocative and emotional.' Adam Kay, Observer
At seven months pregnant, intensive care doctor Rana Awdish suffered a catastrophic medical event, haemorrhaging nearly all of her blood volume and losing her first child. She spent months fighting for her life in her own hospital, enduring a series of organ failures and multiple major surgeries.
Every step of the way, Awdish was faced with something even more unexpected and shocking than her battle to survive: her fellow doctors' inability to see and acknowledge the pain of loss and…
Being Mortal exposes the often-inhumane ways “modern healthcare” cares for older people who are ill. Too often, we send older people to soulless institutionalized living facilities, overtreat them with medications and procedures, and undertreat them with kindness and dignity.
We can do much better in caring for chronically ill elderly people, and Gawande makes a strong case for doing so in this beautifully written book. I assign this book for my healthcare seminar, and it often emboldens students to intervene in the healthcare and living experiences of elderly family members. It happens every semester. I love it!
'GAWANDE'S MOST POWERFUL, AND MOVING, BOOK' MALCOLM GLADWELL
'BEING MORTAL IS NOT ONLY WISE AND DEEPLY MOVING; IT IS AN ESSENTIAL AND INSIGHTFUL BOOK FOR OUR TIMES' OLIVER SACKS
For most of human history, death was a common, ever-present possibility. It didn't matter whether you were five or fifty - every day was a roll of the dice. But now, as medical advances push the boundaries of survival further each year, we have become increasingly detached from the reality of being mortal. So here is a book about the modern experience of mortality - about what it's…
I love this book because it conveys that life-limiting disease need not be a grim, bleak, hopeless experience of physical and emotional pain. People are alive until they are not. Dr. Stuart, an internist specializing in end-of-life care, merges patients’ stories and humane wisdom to show how facing death can be emotionally and spiritually restorative.
When patients are supported by clinicians armored with love rather than technology, who ardently believe in healing the human spirit even when healing the body is impossible, the last days can be some of the best days.
A Fresh Look at the End of Life by a Leader in the Field
The end of life is the most challenging mystery you will ever face. Whether you’re wrestling with a serious illness, working as a medical professional, or just yearning to experience the eternal, trying to reconcile science and spirituality to the reality of death often raises more questions than answers.
After more than a half-century of treating and counseling terminally ill patients, Dr. Brad Stuart offers wisdom and insights to help you make peace with death and bring spiritual realization down to earth. His book will help…
This is a much-needed book written with grace, insight, and feeling. Dr. Nuila is a physician at Ben Taub, Houston’s biggest hospital primarily serving medically vulnerable, low-income patients.
Every page of this book is about assuring kind, dignified healthcare for the poor. As Nuila writes: “… I try to find my patients’ stories. It’s my favorite part of being a doctor. I don’t mean their medical histories. I mean the circumstances of their lives. All of the information helps me to better empathize with them, but the stories also make medical care more efficient, more personal…” (p.14).
If you believe that access to quality healthcare is a right and not a privilege, as I do, then I urge you to read this marvelous book that teaches, inspires, and reminds us of healthcare’s true mission.
“Nuila’s storytelling gifts place him alongside colleagues like Atul Gawande.” —Los Angeles Times
This “compelling mixture of health care policy and gripping stories from the frontlines of medicine” (The Guardian) explores the question: where does an uninsured person go when turned away by hospitals, clinics, and doctors?
Here, we follow the lives of five uninsured Houstonians as their struggle for survival leads them to a hospital that prioritizes people over profit. First, we meet Stephen, the restaurant franchise manager who signed up for his company’s lowest priced plan, only to find himself facing insurmountable costs after a cancer diagnosis. Then…
I loved this book because it builds from the sadness of a life taken far too young to the beauty of deep reflections on the meaning of life, love, and loss. Paul Kalanithi was a brilliant neurosurgeon just completing his years of training when he was diagnosed with Stage IV lung cancer.
Kalanithi, a new father, wrote much of this book while he was dying. As a writer myself, this book caused me to wonder if I could be so open about my reality, in a book or any other form, while dying. I do not know the answer, but I treasure the experience of having read a book that raised such a powerful stirring in myself. Like the other books I recommend, Kalanithi’s memoir is a gift from the book Gods.
'Rattling. Heartbreaking. Beautiful.' Atul Gawande, bestselling author of Being Mortal
What makes life worth living in the face of death?
At the age of thirty-six, on the verge of completing a decade's training as a neurosurgeon, Paul Kalanithi was diagnosed with inoperable lung cancer. One day he was a doctor treating the dying, the next he was a patient struggling to live.
When Breath Becomes Air chronicles Kalanithi's transformation from a medical student asking what makes a virtuous and meaningful life into a neurosurgeon working in the core of human identity - the brain - and…
More than 160 years old, Mayo Clinic is a highly acclaimed health system treating patients from more than 130 countries. It is a remarkable story of what is possible when the founding family’s medical brilliance, zest for learning, personal generosity, and visionary leadership converge.
In this book, we tell the story of the present-day Mayo Clinic–how it puts the patient’s needs first, practices team-based medicine, and provides healthcare so efficiently–based on many in-depth interviews and observational research. Mayo Clinic illustrates the impact of treating others with kindness and dignity. The lessons Mayo Clinic teaches are for all of us, regardless of whether we work in healthcare or not, whether we are sick or well.
Every picture tells a story, but it’s not always the one we expect or remember. Christmas Actually is a festive drama about family and forgiveness and a snapshot of modern family life, addressing Instagram to motherhood and everything in between.
Why Christmas? My publisher wanted my new novel to have a festive theme, specifically set in Australia–sun, surf, sunburn, and prawns. Christmas in Australia is very different from Christmas in the UK, USA, and Canada. We typically wear shorts and t-shirts, eat salad and seafood for Christmas lunch, and play beach cricket in the afternoon. Despite the season, conflicts, secrets,…
Time spent with family can be challenging, especially at Christmas actually…
Kate Cavendish is stuck in a rut. That is until a former colleague contacts her and offers her a chance to fulfil her lifelong dream of becoming a successful photographer.
With her focus pulled in all directions by her children, her pregnant sister, her newly-dating mother, and the niggling worry that her husband might be having an affair, Kate is filled with self-doubt.
Then as the countdown to Christmas begins, and memories of her own childhood resurface, Kate’s anxiety deepens – both personally and professionally. Can she move on…
